Terms of Service
Last updated: June 13, 2026
1. Agreement
By booking a ride through TheEdgeNYC ("we," "us," "our") you agree to these Terms of Service. If you do not agree, please do not use our services.
2. Services
We provide on-demand and pre-scheduled luxury chauffeur transportation in the New York City metropolitan area, including airport transfers, hourly charters, weddings, corporate travel, and special-event service. All chauffeurs are TLC-licensed and all vehicles are fully insured.
3. Bookings & Quotes
Quoted fares are based on the pickup and drop-off addresses, vehicle class, date/time, and estimated route at the time of booking. Tolls, parking, waiting time beyond grace, additional stops, and after-hours surcharges may apply. Final fare can adjust if the route changes materially.
4. Payment
Payment is collected at booking via secure third-party processing. We accept all major credit and debit cards. A booking is confirmed only after successful payment authorization.
5. Cancellations & Refunds
Free cancellation up to 2 hours before pickup for standard sedans and SUVs, and up to 12 hours before pickup for Sprinters. Late cancellations and no-shows are charged the full fare. Refunds are issued to the original payment method within 5–10 business days.
6. Wait Time
Airport pickups include 60 minutes of complimentary wait time from the actual landing time. All other pickups include 15 minutes. Additional wait is billed in 15-minute increments at the hourly vehicle rate.
7. Conduct & Damage
Passengers agree not to consume illegal substances, smoke inside the vehicle, or behave in a manner that endangers the chauffeur or vehicle. A cleaning fee of $250 applies for spills, smoking, or excessive mess. Damage caused by passengers will be billed at cost.
8. Liability
We are not liable for delays caused by traffic, weather, road closures, mechanical failure beyond our control, or acts of God. Maximum liability for any claim is limited to the fare paid for the ride in question. We carry the insurance required by NYC TLC regulations.
9. Lost Items
We will make reasonable efforts to recover and return items left in our vehicles. We are not responsible for items left behind. Recovered items are held for 30 days.
10. Contact
Questions about these terms? Email reservations@edgenyclimo.com or call us 24/7.